Patient FAQ

pharmacogenomics
What is pharmacogenomic (PGx) testing?

Pharmacogenomic testing identifies how genes affect a person's response to drugs. It combines pharmacology (the science of drugs) with genomics (the study of genes and their functions) to determine effective, safe medications and doses tailored to a person's genetic makeup.

THE ONEOME RIGHTMED® PHARMACOGENOMIC TEST
How long does it take to receive the results?

OneOme’s turnaround time is up to 7 - 10 calendar days from receipt of sample.

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The OneOme RightMed pharmacogenomic test is a physician-ordered, clinical test intended to help you and your healthcare provider understand how you may respond to certain medications based on your genetics. It does not cover ancestry, cosmetic features, or similar information that may be provided by certain direct-to-consumer tests.  Although the RightMed test is not intended to diagnose any hereditary disease or disease risk, OneOme will report secondary findings for certain genetic results that you and your healthcare provider may wish to discuss.  
Will this test tell me all the information I need to know about which medications will work for me?

This pharmacogenomic test is not the "end all be all" answer. There are other factors to medication intolerance aside from genetics (e.g., allergic reaction, immune response, intolerance to inactive ingredients, health factors, drug-drug interactions, environmental factors, other medical conditions, etc.) that may affect your response to medications. Administration of any medication requires careful therapeutic monitoring by a qualified healthcare professional. Your physician remains ultimately responsible for all diagnosis and treatment decisions for you.

ORDERING THE ONEOME RightMed® PHARMACOGENOMIC TEST
Why would I need this test?

Medications affect everyone differently. Some people metabolize drugs more quickly and others much more slowly, creating a challenge in achieving the right dose for each patient. In addition, some individuals can have mild to severe side effects from medications. The OneOme RightMed PGx test informs your physician how your body may respond, which enables them to make better decisions.

How will my physician use the information provided in the OneOme RightMed PGx test?

The actionable report that OneOme provides to your physician will help him/her to better select which medication to prescribe.

Do I need to be retested if I change physicians or go to a different type of doctor?

No. Your genetic information does not change, so once you and your physician(s) have the test results, the information can be used throughout your lifetime.

Does my insurance cover the OneOme RightMed PGx test?

Your insurance may cover the OneOme RightMed PGx test. At this time, OneOme does not bill insurance companies for the test on your behalf. OneOme accepts credit, debit, or HSA cards directly from individuals.

What is OneOme's refund policy?

If you decide that you no longer want the OneOme RightMed PGx test, you will receive a refund on the purchasing card, if applicable, less a $25 cancellation fee to cover the cost of the DNA prescription test kit, if the kit has already been shipped to you. We are unable to process a refund once our lab has received your sample and the processing has begun.

How does my physician order the RightMed pharmacogenomic test?

Your healthcare provider orders your test directly from OneOme. You provide a cheek swab sample, either in their office or at home using a prescription test kit sent by OneOme. The kit includes simple, step-by-step instructions, and you can watch a demonstration video. After the kit is activated and returned to OneOme in the prepaid packaging, your sample will be processed and your test results will be sent to your healthcare provider.

What is included in the cost of the RightMed pharmacogenomic test?

OneOme offers an end-to-end solution that includes sample collection—either a buccal (cheek) swab kit that can be mailed to the patient's home or performed in the healthcare provider facility, or a blood sample—pharmacogenomic testing services, data analysis, clinical interpretation, and an interactive report. In addition, OneOme has clinical specialists, pharmacists, and client service representatives available to answer your questions.

Where is the RightMed pharmacogenomic test available?

OneOme offers its RightMed pharmacogenomic test in all U.S. states, except New York, and select international locations. In the near future OneOme plans to expand availability in New York and other international areas. Please CONTACT US for more information on availability within your area.

ONEOME DNA PRESCRIPTION TEST KIT
Can OneOme send a test kit to a P.O. box?

Yes, OneOme can ship test kits to P.O. boxes in most states and U.S. territories.

When will my OneOme kit arrive?

After your test has been paid for, your kit will be shipped. You will receive an email with a tracking number so you can monitor the arrival date. If your kit does not arrive within 7 days, please contact support@oneome.com and we will address this right away.

What do I do if I never received my kit?

Contact support@oneome.com and we will work with you to address this issue.

What should I do if I make a mistake when providing my sample?

Contact support@oneome.com to let us know what happened when providing your sample. We can discuss options and next steps.

How quickly do I need to return my sample?

We encourage you to send in your sample as soon as you have activated your kit. This will ensure that your test results are returned as quickly as possible.

How do I activate my kit?

If collecting your sample at home, before mailing back your sample to OneOme, it is important to activate your kit either online at www.oneome.com/activate or by calling (844)-663-6635. Activation is required before we can process your sample at the OneOme lab. You will need the barcode number located on the tube to activate your kit.

What should I do if I forgot to activate my kit before mailing it back to OneOme?

If collecting your sample at home, your kit must be activated before we can begin processing your sample in the OneOme lab. Please contact support to activate your kit. If we receive your sample and it has not been activated we will contact you to complete the activation step.

What is the difference between this test and other genetic tests (e.g., 23andme)?

The OneOme RightMed pharmacogenomic test is a physician-ordered, clinical test intended to help you and your healthcare provider understand how you may respond to certain medications based on your genetics. It does not cover ancestry, cosmetic features, or similar information that may be provided by certain direct-to-consumer tests. Although the RightMed test is not intended to diagnose any hereditary disease or disease risk, OneOme will report secondary findings for certain genetic results that you and your healthcare provider may wish to discuss.

security and privacy
What is OneOme's privacy policy?

View OneOme’s privacy policy. In general, except as described in our privacy policy, we do not disclose HIPAA protected patient information to third parties without the patient’s consent.

What is GINA?

GINA, the Genetic Information Nondiscrimination Act (passed in 2008), prohibits medical insurance companies and employers from discriminating against individuals on the basis of genetic information, including the OneOme RightMed PGx test results.

What is HIPAA?

HIPAA, the Health Insurance Portability and Accountability Act of 1996, governs how protected health information (PHI) is used, processed, transmitted and/or maintained. OneOme’s website, portal, and systems are compliant with HIPAA requirements, which means that all patient-specific information is encrypted and safe. Patient information is only made available to individuals who require access to perform the OneOme test, provide services, and generate the results.