Billing information

Billing options

OneOme strives to provide cost-effective pharmacogenomic testing and tools for providers across the globe. That’s why we’ve created a billing process that supports different payment options, depending on how the test is ordered.

Payment options include:

Patient self pay (U.S. only)
Institutional billing
Insurance billing (U.S. only)

Our client services team can help answer your questions about billing options. Contact us for more information.

Patient self-pay (U.S. only)

Patients may choose OneOme's Self-Pay option instead of billing the RightMed Test to their insurance company. If you have a high-deductible insurance plan making this test unafforable, you can choose the Self-Pay option. If you choose to use the self-pay pricing option, please know that this amount will NOT apply toward your annual deductible or out-of-pocket costs via your insurance plan and you cannot submit a claim to your insurance for the RightMed Test

OneOme accepts payments from all major credit cards and most HSA accounts*. Please contact us for more information.

For patient self-pay, please note that a patient’s sample will not be processed until payment is collected or a payment plan has been established.

*Check with your HSA benefits coordinator or your tax professional for confirmation on the specific requirements for eligibility and reimbursement.

Institutional billing

Institutional billing is available. We offer a variety of payment options including check, credit card, or wire transfer. Please contact us for more information.

Insurance billing

Our goal is to provide patients the lowest cost option available to them. Depending on a patient’s insurance, their maximum out-of-pocket cost may vary. Insurance coverage and pricing varies by insurance provider; we recommend contacting your insurance provider for more information regarding your plan’s coverage and cost-sharing and deductible responsibility. OneOme is an out-of-network laboratory with most insurance companies at this time, and coverage for the RightMed Test varies by insurer. When a test is covered by insurance, there may still be amount that you are responsible for such as coinsurance and/or deductible amounts.

Private insurance billing process

OneOme reviews the patient’s insurance information to make sure it is complete and accurate.
If a claim is submitted, the patient will receive an explanation of benefits (EOB) from their insurance company in the mail. The EOB is NOT a bill, but an explanation of what was covered.
If coverage is denied or only part of the test is covered, OneOme may appeal the decision on behalf of the patient.
After a final coverage decision from insurance is made, a patient may receive an invoice from OneOme for any deductibles, coinsurance, copayments, and/or for services deemed non-covered or ineligible under their insurance policy.

Financial Assistance Program

OneOme offers a Financial Assistance Program (FAP) to provide access to the RightMed Test for patients in financial need.

Insurance Overview

More and more insurance plans now include coverage for pharmacogenomic testing. However, it’s important to understand that when an insurance company indicates that they have “approved” a prior authorization or consider this testing a “covered service,” it does not guarantee that they will fully cover the cost of the test. In such cases, the patient may still be responsible for certain expenses, such as deductibles, copays, or coinsurance, depending on the specific policy terms. To ensure you have a clear understanding of your potential out-of-pocket expenses, we recommend that patients reach out to their insurance company. You can do this by contacting the member services number on the back of their insurance card. OneOme can provide you with the appropriate billing code(s) (e.g., CPT® PLA Code(s)) to communicate with your insurance company. This will help you better understand their coverage policies and get an estimate of the expected out-of-pocket costs for the RightMed Test.

Financial Assistance Program

The FAP offers predictable out-of-pocket costs and helps provide access to medically necessary tests to patients who may not otherwise be able to afford it. We encourage patients to apply for the Financial Assistance Program prior to ordering the test to determine eligibility.

To qualify for OneOme’s Financial Assistance Program, the following criteria must be met:

The RightMed test is ordered by your healthcare provider
You have medical insurance coverage but are underinsured (e.g., high deductible plan);
You do not have insurance coverage through Medicare, Medicaid, Medicare Advantage, TRICARE, or any other federal health care program; and
You meet certain income limits for your household.

Patients who qualify for OneOme's Financial Assistance Program will have a maximum out of pocket cost of $249 for the RightMed Test. Patients who are not eligible may choose OneOme’s self-pay option for $349.

These financial assistance tiers are based on household income and size, relative to Federal Poverty Levels for 2023. For additional information on Federal Poverty Levels, please visit: https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines

2023 Tiers effective February 1st, 2023 are as follows:

These tiers are for informational purposes only and subject to change at any time.

To check eligibility for Financial Assistance before an order is placed, please complete this application.

Patients are encouraged to apply for financial assistance before submitting a sample for testing, and to follow up with OneOme's Client Services Team as soon as possible with any payment questions. We can be reached by phone Monday-Friday from 7 AM - 5 PM Central Time by calling 844-663-6635 or by emailing support@oneome.com

If a patient is eligible for our FAP, they will be mailed a letter confirming they qualified for the FAP and details of the program. If a patient is not eligible for the FAP, OneOme will contact the patient by phone or email to let them know they did not qualify, or that more information is needed to determine eligibility.

Please note that during the insurance claims process, the patient may receive an Explanation of Benefits (EOB) from their insurance. This is not a final bill. The final bill will come from OneOme.

OneOme’s tests were developed and their performance characteristics have been determined by OneOme LLC, a clinical laboratory located at 807 Broadway Street NE, Suite 100 Minneapolis, MN 55413. They have not been cleared or approved by the U.S. Food and Drug Administration. OneOme is regulated under CLIA-88 as qualified to perform high-complexity testing. These tests are used for clinical purposes and should not be regarded as investigational or for research.

Have questions about billing?

Dedicated experts are available to answer your questions. Speak with a client service representative today.