Patients

The OneOme RightMed Test is a doctor-prescribed pharmacogenomic test intended to help your healthcare provider make decisions to optimize medication selection for you. The RightMed Test is a laboratory-developed test (LDT) built and validated to the highest scientific and clinical standards. It does not provide results for ancestry, cosmetic features, or similar information that may be provided by certain direct-to-consumer tests. Although the RightMed Test is not intended to diagnose any hereditary disease or disease risk, OneOme will report incidental secondary findings for certain genetic results that your doctor may wish to discuss with you.

The OneOme RightMed test is indicated for use in adults.

Once the RightMed Test has been prescribed, OneOme will ship out a DNA sample collection kit via two-day shipping.

The kit includes simple, step-by-step instructions on how to complete the simple cheek swab. You can also watch a demonstration video showing how to provide your sample.

If collecting your sample at home, it is important to activate your kit online before mailing your sample back to OneOme. Activation is required before we can process your sample at the OneOme lab. You will need to provide the barcode number located on the tube to activate your kit.

After you activate and send back your kit, your results typically will be released 7-10 business days after OneOme receives your sample.

OneOme offers several different options to make the RightMed Test accessible to most people.

When your doctor orders the test and:

• You opt to pay for your test directly and not submit to your insurance provider, the cost is $349.
• You opt to submit to your health care insurance carrier (U.S. only), the process and cost varies based on your plan. For more information on this payment option, visit our billing information.

When you request the test online (U.S. only):

The cost is $449. The services include a review by a prescriber, the ordering of the test if medically appropriate, and a consultation with a board-certified genetic counselor to review your results with you. This option is available for individuals to whom insurance billing is not available.

OneOme accepts payment from all major credit cards and health savings accounts (HSAs).

No, MTHFR is not available when you request the test through OneOme's independent physician network.

The MTHFR gene will only be included with your results if your doctor orders the test for you and specifically opts to receive the MTHFR report with your results. In this case, MTHFR results will be provided at no additional cost and will be presented on a separate report. Doctors will receive analytical results only.

When ordered by your doctor, some insurance plans within the U.S. may contribute to the cost of the test.

OneOme accepts all Medicare and Medicaid plans, Managed Medicaid Plans, and TRICARE. If you have a traditional Medicare/Medicaid plan, Managed Medicaid Plan, or TRICARE, your cost may be as low as $0. However, some Plans have a copayment or deductible requirement which will result in out of pocket expenses for patients.

Note: Insurance billing is not available for tests requested online.

Learn more on our billing page.

OneOme reserves the right to cancel an order when any of the following occurs:

• OneOme does not receive a sample within 45 days of the kit's date of delivery
• OneOme does not receive payment within 45 days of the order date (for patient self-referred orders)
• OneOme does not receive required information (e.g., sample collection date, billing information, etc.) within 45 days of the order date

If OneOme has not yet received your sample and you decide that you no longer want the test, you can cancel the order and receive a refund on the card that was used to pay for the test. We are unable to process a refund once our lab has received your sample and the processing has begun.

At OneOme, we recognize that you have entrusted us to keep your data safe and secure. To accomplish this we have strict policies, processes, and technologies designed to keep your personal information and personal health information secure. We comply with U.S. Federal, state, and international privacy regulations and maintain a high level of data security. Below is an outline of the steps we take to secure your personal information:

Policies and procedures: OneOme has policies and procedures in place to ensure data security, and we perform regular audits to ensure those policies and procedures are followed.

Systems: Our systems, servers, and workstations have strict requirements that meet or exceed the data security standards outlined in the Health Insurance Portability and Accessibility Act (HIPAA).

Sample retention: OneOme may retain your DNA sample for up to 60 days after the date your report was released to your doctor for purposes of quality assurance. After this date, all retained samples are destroyed. We may also conduct follow-up testing by order from your doctor. We do not sell or otherwise use your genetic sample or data without your explicit consent.

We meet rigorous security standards in order to ensure your genomic information is handled with great care. To learn more, please consult our privacy policy.

OneOme’s online tools are best accessed using the most up to date web browser for your device with Chrome as the preferred browser for the optimal experience.

OneOme supports the following versions for each browser:

• Chrome 50 or greater
• Firefox 45 or greater
• Safari 9.1 or greater
• Edge 38 or greater
• Internet Explorer 10 or 11